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BlackBerry® Curve™

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New Contributor
adekiite
Posts: 4
Registered: ‎10-04-2011
My Device: Curve 3G
Accepted Solution

'Unknown' Contact List Issues

Hello there, please does anyone know how to fix an 'unknown' contact list problem in curve 3G without having to recreate the contact that's syncing with the 'unknown' contact list?

Adekiite Edema
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 'Unknown' Contact List Issues

Hello adekiite

 

 

You can try this ; 

 

First do a backup of your Address book .

Then Go to the email account and Turn Off Wireless Contact sync > Open your Address Book Or Contacts > Press the Menu Key > Options > on that Screen type " rset " it may warn you that it will wipe your contacts list > Click Yes to continue . 

 

Once it is done , Go to email account which you're using to sync your Contact list and ENABLE  Wireless Contact Syncronization . It will populate your Address Book back .

 

Or please refer to this Knowledge Base :

 

KB19704 : Multiple Address Book contact lists are created on a BlackBerry smartphone causing issues with synchronization

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New Contributor
adekiite
Posts: 4
Registered: ‎10-04-2011
My Device: Curve 3G

Re: 'Unknown' Contact List Issues

But what if I can't turn off the wireless syncing option as there's no field in calendar or contact option where I can do such?
Adekiite Edema
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 'Unknown' Contact List Issues

Hi there ,

 

Please Check this KB article for help :

 

KB22430 : How to enable or disable wireless contact synchronization with BlackBerry Internet Service

 

 

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New Contributor
adekiite
Posts: 4
Registered: ‎10-04-2011
My Device: Curve 3G

Re: 'Unknown' Contact List Issues

Thanks a lot. The issue has been resolved.
Adekiite Edema
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 'Unknown' Contact List Issues

Hey adekiite

 

You are most Welcome .. Enjoy :smileyhappy:

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.