01-20-2014 07:51 PM
I am gettting crazy with this, my provider Orange is giving me some code to unlock my phone but it doesn't work
Each time i ask and i explain, they send me the same code
I don't know what's going on, and to who i can ask this code. I think, i got it how and where i must put this number but unfortunatly i don't get the good one
How i can do please ? of Course since they send me the code and so on i over take the 10 possibilities, what could i do now ?
thanks for your help
01-20-2014 08:28 PM
Welcome to http://supportforums.blackberry.com/
If you lost ten attempts you can not unlock your blackberry.
01-20-2014 08:37 PM
Thanks for your fast reply
But how it can be possible i told to my provider, are you sure, this time cause only one is left, and they told me, if something is going wrong, then we 'll send you to Blackberry to do it, and now you tell me it's over,
It can't fnish this way, it's not my fault,
01-20-2014 10:01 PM
No, it's not your fault. But, neither is it possible for anyone here in this user-to-user community to do anything about it. All we can do is advise you...we can't "fix" anything.
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
01-21-2014 09:24 AM
Thank you for your participation
We're just community partners to Advise this for users of such problems.