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New Contributor
Posts: 2
Registered: ‎11-27-2012
My Device: Blackberry Curve
My Carrier: t-mobile
Accepted Solution

Unlocking my phone to enable network transfer

Hello,

I am in the process of transfering between networks.  My old network (t-mobile) have cancelled my account and I have received my new sim card from my new network (3).  The trouble is my phone will not accept my new sim, as i require a subsidy pin to unlock my t-mobile blackberry.  I have contacted them, but as the account is now cancelled they can no longer give me the required pin.  Instead, they asked me to contact blackberry directly to get the phone unlocked.  Can you help?

Thanks

Posts: 90,332
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unlocking my phone to enable network transfer

BlackBerry does not unlock devices. Your carrier can do so for free, or you can purchase a low cost unlock code.

 

See my link below for more information and a highly recommended unlocking service.




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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Posts: 2
Registered: ‎11-27-2012
My Device: Blackberry Curve
My Carrier: t-mobile

Re: Unlocking my phone to enable network transfer

Thanks J, by following your advice I can see that my phone is in fact not locked, so i will contact my new provider to find out why their new sim is not working
Posts: 90,332
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unlocking my phone to enable network transfer

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
Posts: 90,332
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unlocking my phone to enable network transfer


irhtayag wrote:

You haven't mentioned your mobile model. Anyway, You can get the unlock code for your mobile phone either from your respective network provider or from any trusted vendor online. Before that you can visit http://www.mobileunlockguide.com/blackberry  . This site provides free unlocking instruction. This could help you understand unlocking process better. 


The model number does not matter for the question asked.

 

And it's been solved already, no need to repeat almost to the word the exact same information I've already posted.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code