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New Contributor
jakeside89
Posts: 5
Registered: ‎04-05-2011
My Device: Pearl 9105
Accepted Solution

Unrecognised Icon

Hi,

 

On my home screen there is an icon I have never seen before. It is a blue square with 2 white lines and a picture of a person.

 

I dont know what it is or how to get rid of it.

 

Please help.

 

Jake

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unrecognised Icon

I believe that is a BlackBerryID update.

 

Open your Options or Settings > BlackBerryID and see if you are pegged to update, or on the BlackBerryID screen press the Menu key > Check for Updates.

 

If still no update, open your AppWorld > MyWorld. Perhaps you'll get the update notice then.




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New Contributor
jakeside89
Posts: 5
Registered: ‎04-05-2011
My Device: Pearl 9105

Re: Unrecognised Icon

That was right.

 

Thank you.

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unrecognised Icon

You're welcome.

 

Which of the solutions worked for you?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code