07-29-2008 02:12 AM - edited 07-29-2008 06:31 AM
I have had my curve for about two weeks now and all of the sudden, it wont start. It goes to a white screen like it is going to start and then it goes black. The little light in the top right corner stays red the whole time when it has a black screen. What does this mean and is there something wrong with the phone?
Edit: This goes on like this in an infinate loop until I remove the battery. When I install the battery again, it will keep this loop up.
07-29-2008 03:18 AM
Your phone needs a software reload.
Get the latest version of software from your carrier website.
once downloaded to computer, connect the device via usb and upgrade firmware.
note: The phone doesn't need to be turned on to do a firmware upgrade.
once you get to the device recognition stage in the application order, it should auto pre-populate the device pin. if it doesn't, try connecting it without the battery until it does. then click next and pop the battery back in the finish the reload.
07-29-2008 04:14 AM
So yeah... it does nto want to work for me. It keeps giving me an error message. It says:
Unable to complete the loading operation.
Unable to reconnect to the device during a multi-stage load operation.
07-29-2008 04:19 AM
You will need to call your carrier and get them to escalate your call to Research in Motion (RIM - the makers of blackberry)
They can then step you through a javaload which will bypass the error you are getting.
07-29-2008 06:23 AM - edited 07-29-2008 06:32 AM
Now I am getting a message that reads:
JVM Error 547, flash write failed
Scroll for available commands.
The only command that I get is reset. Will edit when i find out what happens.
Edit: So after I clicked reset, it goes through the infinate loop... again...
07-29-2008 07:13 AM - edited 07-29-2008 07:14 AM
So I contacted my carrier (US Cellular) and they said that I have to return the phone to the original store that I purchased it at. Is there another way that I can fix my phone without returning it?
Edit: I can't spell ^_^'
07-29-2008 10:59 PM
Yes it needs to software reloaded onto it.
07-30-2008 11:49 AM