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BlackBerry® Curve™

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New Contributor
noboruryu
Posts: 8
Registered: ‎07-13-2008
My Device: Not Specified

Update: 8330 Curve does not want to start

[ Edited ]

I have had my curve for about two weeks now and all of the sudden, it wont start. It goes to a white screen like it is going to start and then it goes black. The little light in the top right corner stays red the whole time when it has a black screen. What does this mean and is there something wrong with the phone?

 

Edit: This goes on like this in an infinate loop until I remove the battery. When I install the battery again, it will keep this loop up.

Message Edited by noboruryu on 07-29-2008 06:31 AM
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New Contributor
noboruryu
Posts: 8
Registered: ‎07-13-2008
My Device: Not Specified

Re: 8330 Curve does not want to start

So, replying to my own topic...

 

After doing some research, I think that this is called scrubbing. Is this correct?

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Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: 8330 Curve does not want to start

Your phone needs a software reload.

 

Get the latest version of software from your carrier website.

 

once downloaded to computer, connect the device via usb and upgrade firmware.

 

Use BlackBerry Application Loader to install BlackBerry Device Software

 

 

note: The phone doesn't need to be turned on to do a firmware upgrade.

 

once you get to the device recognition stage in the application order, it should auto pre-populate the device pin. if it doesn't, try connecting it without the battery until it does. then click next and pop the battery back in the finish the reload.

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
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New Contributor
noboruryu
Posts: 8
Registered: ‎07-13-2008
My Device: Not Specified

Re: 8330 Curve does not want to start

So yeah... it does nto want to work for me. It keeps giving me an error message. It says:

 

 Unable to complete the loading operation.

 

Unable to reconnect to the device during a multi-stage load operation.

 

HELP please!

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Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: 8330 Curve does not want to start

You will need to call your carrier and get them to escalate your call to Research in Motion (RIM - the makers of blackberry)

 

They can then step you through a javaload which will bypass the error you are getting.

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
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New Contributor
noboruryu
Posts: 8
Registered: ‎07-13-2008
My Device: Not Specified

Re: 8330 Curve does not want to start

[ Edited ]

Now I am getting a message that reads:

JVM Error 547, flash write failed

 

Scroll for available commands.

 

The only command that I get is reset. Will edit when i find out what happens.

 

Edit: So after I clicked reset, it goes through the infinate loop... again...

Message Edited by noboruryu on 07-29-2008 06:32 AM
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New Contributor
noboruryu
Posts: 8
Registered: ‎07-13-2008
My Device: Not Specified

Re: 8330 Curve does not want to start

[ Edited ]

So I contacted my carrier (US Cellular) and they said that I have to return the phone to the original store that I purchased it at. Is there another way that I can fix my phone without returning it?

 

Edit: I can't spell ^_^'

Message Edited by noboruryu on 07-29-2008 07:14 AM
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Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: 8330 Curve does not want to start

Yes it needs to software reloaded onto it.

 

Troubleshoot JVM Errors

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
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New Contributor
Hotdigiti
Posts: 2
Registered: ‎07-30-2008
My Device: Not Specified

Re: Update: 8330 Curve does not want to start

mines doin the same thing but wont even turn on at all now, only had it 4 weeks!!! waiting for an email from blackberry to sort out sending it off for repair, my carrier said cos im 2 days over a month they wont fix it, silly prats!!
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