03-27-2013 10:58 PM
My Blackberry 9220 came with the BBM working perfectly, so I decided to update it to the latest version 18.104.22.168 then it totally stop working and in fact the screen got all blue and the logo of BlackBerry appear on top. BBM on my blackberry doesn´t work anymore, I need help please!
03-28-2013 06:57 AM
Welcome to BlackBerry Support Forums
Ohh .. Something might have gone wrong with the recent update ! Can you try reinstalling BBM to see if that help , to reinstall BlackBerry Messenger first On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.
KB10040 : How to view or remove installed application on a blackberry smartphone
After deleting perform a Battery Pull Restart by removing the battery while your device is Powered On , wait a min. then re-insert it back . Finally reboot from your BlackBerry Browser browse to www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps
03-28-2013 01:17 PM
03-28-2013 01:28 PM
Currently are you able to use other BlackBerry Data Service like Facebook for BlackBerry , email services etc. over your Mobile Network .
The message indicates the problem with BlackBerry Internet Services , On you Homscreen Go to Manage Connection > Service Status > BlackBerry Internet Services = what is the status ?
let us know.
03-28-2013 01:39 PM
That is the reason you are having problem with BBM, So please give a call to your Carrier or Wireless Service Provider to know if they have any problem on there side . Without BIS BlackBerry Messenger will not work .
When you're connected with BIS try those above steps , it will resolve your issue.
03-28-2013 01:44 PM
But shouldn´t the BBM work with my wifi at home?? Because before I bought my phone with a data plan I just used my WiFi and it used to work perfectly. And if the BBM doesn´t work why does the rest of apps does?
03-28-2013 01:51 PM
Yes BBM will work over wifi but still to use BlackBerry Messeneger we need BlackBerry Data Plan or atleast a BlackBerry Social plan which allows those messenging services, without that it will not work over a WiFi network.
Now a day most BlackBerry native apps like Facebook for BB, Twitter etc. work over WiFi without BIS , but not BBM and a few others.