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New Contributor
Olabimpe
Posts: 6
Registered: ‎09-18-2013
My Device: curve 9300 T mobile
My Carrier: MTN

Update BlackBerryID Module

[ Edited ]

hey guys I am counting on you for a miracle solution, my blackberry identity ask me to update so I did bu it won't download and then it later says there is no compatible version available so I deleted the blackberry ID under application management and then I went back to open my app world so it prompted me to update my blackberry ID and I click on update and then it started downloading, when the downloading was complete I restarted my blackberry 9300. then I open my app world , again it ask me to update my blackberry ID which I did but this time it will not work and later says there is no compactible version available. this has been going on for weeks and I have tried every thing I can still the same . help pls

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Update BlackBerryID Module

Hi and Welcome to the Community!!

Please try this sequence (which, unless I have misunderstood you, is not the same as what you have been doing):


1) Remove both AppWorld and the Identity App from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld -- during which a fresh version of Identity should also install

4) Do another Batt-Pull reboot

5) See if it now works.

 

Otherwise, you should contact your mobile service provider for formal support and potential formal escalation up to BlackBerry support.


Cheers!


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New Contributor
Olabimpe
Posts: 6
Registered: ‎09-18-2013
My Device: curve 9300 T mobile
My Carrier: MTN

Re: Update BlackBerryID Module

Thanks will do so now
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