09-18-2013 05:34 PM - last edited on 09-18-2013 07:01 PM by matthewyongkim
hey guys I am counting on you for a miracle solution, my blackberry identity ask me to update so I did bu it won't download and then it later says there is no compatible version available so I deleted the blackberry ID under application management and then I went back to open my app world so it prompted me to update my blackberry ID and I click on update and then it started downloading, when the downloading was complete I restarted my blackberry 9300. then I open my app world , again it ask me to update my blackberry ID which I did but this time it will not work and later says there is no compactible version available. this has been going on for weeks and I have tried every thing I can still the same . help pls
09-18-2013 07:51 PM
Hi and Welcome to the Community!!
Please try this sequence (which, unless I have misunderstood you, is not the same as what you have been doing):
1) Remove both AppWorld and the Identity App from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld -- during which a fresh version of Identity should also install
4) Do another Batt-Pull reboot
5) See if it now works.
Otherwise, you should contact your mobile service provider for formal support and potential formal escalation up to BlackBerry support.