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BlackBerry® Curve™

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New Member
Posts: 1
Registered: ‎02-07-2010
My Device: Curve 8520
My Carrier: Rogers

Update results in new email notification without an actual new email

I recently completed the necessary updates for my curve 8520 and upon completion my screen showed a notification for 2 new emails.  Each time I try to back-up and restore my bb it results in another new email notification (I'm currently up to 5) without any unread emails actually existing on my device.  I've tried reconciling my software or using the back-up option where emails aren't backed up but nothing's worked.  Help?

Retired
Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: Update results in new email notification without an actual new email

Hi,

 

In this case i would recommend wiping the BlackBerry smartphone. To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.

Once backed up please follow the link below to perform a security wipe of your BlackBerry smartphone.

Link: http://www.blackberry.com/btsc/KB14058

Test the BlackBerry smartphone and proceed with a selective restore as outlined below.

Link: http://www.blackberry.com/btsc/KB10339

Thank you


-DrP


 


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