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Contributor
ayushmohan
Posts: 16
Registered: ‎07-02-2012
My Device: Blackberry Curve 9360
Accepted Solution

Upgrade to OS 7.1 Curve 9360

Hi, the website says that the update to 7.1 is available for the Curve, but the BB Desktop SW says it isn't any clue?

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Upgrade to OS 7.1 Curve 9360

Hello,

 

The Desktop Software normally defaults to whatever your carrier has released...if a different carrier released that OS package, the Desktop Software will not offer it to you unless and until your carrier releases it. But...all is not lost...


The simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML (there will be at least one, perhaps 2)

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
ayushmohan
Posts: 16
Registered: ‎07-02-2012
My Device: Blackberry Curve 9360

Re: Upgrade to OS 7.1 Curve 9360

quick question though...i didnt buy from any carrier bought it from an independent seller it has the redington sticker though so do i browse to redington? problem is under redington it doesnt offer me 7.1 as an option...or do i browse to vodafone who is my carrier and download? will that tie my phone to just vodafone?
Contributor
ayushmohan
Posts: 16
Registered: ‎07-02-2012
My Device: Blackberry Curve 9360

Re: Upgrade to OS 7.1 Curve 9360

also i notice its available for virgin mobile canada...can i download that???
Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Upgrade to OS 7.1 Curve 9360

See item 4 above...you are not restricted to any specific carriers OS package. The only caveat is that if you do use an OS package from a carrier OTHER THAN the one for which your BB was originally manufactured (as per the hard coded on-device VendorID), then you must delete the VENDOR.XML file(s) from your computer after you install the OS package to your computer. So, I can't tell you if either carrier you mentioned has what you desire...you must dig around through the official download portal to find an OS package that you desire (from ANY carrier)...and then act accordingly (e.g., delete VENDOR.XML if appropriate).

 

Nothing about any of this will "tie" your BB to any carrier...a device, once unlocked from it's original carrier, is forever unlocked (i.e., only the factory can re-lock it to a carrier).


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code