Hi Lemii_Loco
Welcome to BlackBerry Support Community Forums
Personally I NEVER prefer Over the Air Device software update .here are few suggestion for you to recover your device from this situation :
Credit JSanders
There are two methods of recovery for you to try:
One:
- Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
- You will get three option Retry, Update Or Cancel, then click on update.
- Once it is to the stage of the update "initializing handheld", then insert battery.
- If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
- Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
- Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
- IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect: Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
- Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
- Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Prince
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