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BlackBerry® Curve™

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New Member
Posts: 2
Registered: ‎11-22-2012
My Device: Curve 9360
My Carrier: MTN South Africa
Accepted Solution

Upgrading the My OS

 this morning i tried updating blackberry OS via the settings. i went to settings>device>software updates and chose the option to update OS to the latest OS for my BB Curve 9360. however it is now stuck on 11% BACKING UP an dit has been like this all morning since 8am. and the notice said the fone will be inactive for only 2hours. someone please assist urgently as I am awaiting urgent business related calls that i cant afford to miss

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Upgrading the My OS

Hi Lemii_Loco

 

Welcome to BlackBerry Support Community Forums

 

 

Personally I NEVER prefer Over the Air Device software update .here are few suggestion for you to recover your device from this situation :

 

Credit JSanders

There are two methods of recovery for you to try:

 

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

 

Prince

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New Member
Posts: 2
Registered: ‎11-22-2012
My Device: Curve 9360
My Carrier: MTN South Africa

Re: Upgrading the My OS

thanks, im gonna try it now