04-03-2013 08:48 PM
Hi guys i was recently assulted and had my blackberry curve 9300 os 6 stolen. I did have blackberry protect installed and have tried to locate it but am just told it cannot be located as not connected to gps?
Im guessing this means switched off. I have also noticed that my device backed up around about an hour after i was took to hospital. Is there any way i could view this information on my laptop? Please any advice would be a great help. thankyou x
04-04-2013 05:36 AM
Sorry to hear about your loss and the problem you're having !
If your device is Turned or switched off or the SIM card is removed from the device, in that situation you will not be able to view or locate your BlackBerry in BlackBerry Protect website.
Have you done a backup of your device recently using Desktop Software ? If you have it then there are some free third party software like ABC Amber BlackBerry Converter or Magicberry which allow us to view or extract those backup files.
Also please read this helpful Article : Lost or Stolen BlackBerry -- What to do?