02-24-2013 12:35 AM
I have a problem with my blackberry 9300 curve
I recently did an update with the blackberry desktop manager the phone installed the update however when i go to my bbm is says "bbm requires the latest version of blackberry id" I press update and it says "Sorry the software update server is unavailable. Please try again" is there any other way of getting this doen
02-24-2013 03:08 AM
Welcome to BlackBerry Support
Which version of BBM you have Installed on your device , Currently on our device we need the most recent version of BlackBerry ID software. , first reboot your device by removing the battery while your device is Powered On after reboot If earlier you're trying over your mobile network then if you can locate a wifi and switch to wifi.
Finally, BlackBerry ID for BlackBerry Smartphone running BlackBerry 6:
1. From the home screen of the BlackBerry, click the Options icon.
2. Choose Third Party Applications.
3. Choose BlackBerry ID
4. Press the Menu Key
5 Click on Check for Update .
Try it and see if that helps.