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New Contributor
Posts: 2
Registered: ‎09-18-2013
My Device: Curve 9380
My Carrier: MTN Ghana
Accepted Solution

User ID

I realised that my user ID is incorrect and want to change it. To top this I had to reset my password and this has been send to a "wrong" e-mail which I can't access.
How do I go about correcting my User ID?

Thanks for any assistance

Jan

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: User ID

Hi janneman021

 

Welcome to BlackBerry Support Forums

 

By " User ID "  do you mean the Username or the email that your used for your BlackBerry ID ? 

 


janneman021 wrote:

I realised that my user ID is incorrect and want to change it. To top this I had to reset my password and this has been send to a "wrong" e-mail which I can't access.



There are many ways to reset our BlackBerry ID password as well as to change or Update the Username or Email password that we use for our BlackBerry ID . However .. If the Username or the Email that we use for your BlackBerry ID is not valid or is not accessible then we are stuck !


You can try calling your Carrier to know if they can help you with this situation , If that fails then there is no other option but you have to create and use a Complete new BlackBerry ID using a valid Email address. Refer to this Knowledge Base for help :

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone


However .. While doing so , you will loose access to any of your paid apps that you purchased from BlackBerry World .


Good luck.


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New Contributor
Posts: 2
Registered: ‎09-18-2013
My Device: Curve 9380
My Carrier: MTN Ghana

Re: User ID

User ID was Username or the email that your used for your BlackBerry ID
I have done a Security Swipe and it worked perfectly well

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: User ID

Hey janneman021

I'm glad you made it .. Enjoy Smiley Happy
___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.