Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Member
96trebor
Posts: 1
Registered: ‎05-08-2013
My Device: Curve 8520

Verify BB ID with no access to email for password

I have been having some real trouble trying to get hold of my Blackberry ID Password.

I set up a long time ago a free hotmail account and attached to it a mobile number I had at the time.

From nowhere I am asked to "Verify Blackberry ID" The Blackberry ID Username is an unused Hotmail email address. When prompted I click on "Forgot Password" - this is sent to my hotmail account - I don't know the password - I cannot get access to it and microsoft refuses to help - I have an option to have access sent to me via text - this goes to a mobile that has since been recycled. I keep going round in circles - I dont know the blackberry password & I dont know the email password - I'm stuck and cannot use BBM - H E L  P !!!! Can anyone PLEEEAAASSSE HELP !!! ???

Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Verify BB ID with no access to email for password

Hi and Welcome to the Community!

 

This KB has more methods to try:

  • KB26361 How to change or reset a BlackBerry ID password

But, unfortunately, AppWorld is a secure system, and all of the automated recovery methods require you to have access to the email account presently associated to that BB ID... Since you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

 

If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code