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Contributor
F1Flagger
Posts: 18
Registered: ‎07-31-2011
My Device: Curve 9300

Verizion software update

My black berry curve's track ball stopped working again.

Last time this happened a software download from Verizion fixed it.

Can you direct me to the link?

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Verizion software update

[ Edited ]

Your profile shows a 9300. Verizon does not have nor can use the 9300.

 Do you have the 9330?

 Is this the trackpad rather than trackball?

 

http://vzw.smithmicro.com/blackberry/download.aspx?ct=personal




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Contributor
F1Flagger
Posts: 18
Registered: ‎07-31-2011
My Device: Curve 9300

Re: Verizion software update

Yes 

sorry 9330

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Verizion software update


F1Flagger wrote:

Yes 

sorry 9330


Cool, that is the link above. Let me know if you need help.

 




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Contributor
F1Flagger
Posts: 18
Registered: ‎07-31-2011
My Device: Curve 9300

Re: Verizion software update

It will not up date.

I have had this problem with the track pad before. When I re booted the software from verizion it worked fine. Now it has happened again. and I can't upgrade or re load software.

It does not seem to be the track pad itself. 

 

It freezes up right after I take it out of my "Otter Box" belt clip.

It works before putting in holster, then when taking out, it froze up?

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Verizion software update

Can you remove the device from the Otterbox a couple of days and then tell me if you see the same issues?

 

I have had some users tell me that some cases are TIGHT on the device and in turn can restrict the trackpad movement, or keyboards.




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Contributor
F1Flagger
Posts: 18
Registered: ‎07-31-2011
My Device: Curve 9300

Re: Verizion software update

Thanks for the advice.  I went to Verizion factory store the Mgr could not find anyway to free it up.

Giving me a warranty exchange on the phone even though it was expired 

So I am happy

Thanks for the help

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Verizion software update

Excellent. You're very welcome. Good luck.




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