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Contributor
Posts: 18
Registered: ‎07-31-2011
My Device: Curve 9300
My Carrier: Verizion

Verizion software update

My black berry curve's track ball stopped working again.

Last time this happened a software download from Verizion fixed it.

Can you direct me to the link?

Posts: 90,333
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Verizion software update

[ Edited ]

Your profile shows a 9300. Verizon does not have nor can use the 9300.

 Do you have the 9330?

 Is this the trackpad rather than trackball?

 

http://vzw.smithmicro.com/blackberry/download.aspx?ct=personal




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Contributor
Posts: 18
Registered: ‎07-31-2011
My Device: Curve 9300
My Carrier: Verizion

Re: Verizion software update

Yes 

sorry 9330

Posts: 90,333
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Verizion software update


F1Flagger wrote:

Yes 

sorry 9330


Cool, that is the link above. Let me know if you need help.

 




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Contributor
Posts: 18
Registered: ‎07-31-2011
My Device: Curve 9300
My Carrier: Verizion

Re: Verizion software update

It will not up date.

I have had this problem with the track pad before. When I re booted the software from verizion it worked fine. Now it has happened again. and I can't upgrade or re load software.

It does not seem to be the track pad itself. 

 

It freezes up right after I take it out of my "Otter Box" belt clip.

It works before putting in holster, then when taking out, it froze up?

Posts: 90,333
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Verizion software update

Can you remove the device from the Otterbox a couple of days and then tell me if you see the same issues?

 

I have had some users tell me that some cases are TIGHT on the device and in turn can restrict the trackpad movement, or keyboards.




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Contributor
Posts: 18
Registered: ‎07-31-2011
My Device: Curve 9300
My Carrier: Verizion

Re: Verizion software update

Thanks for the advice.  I went to Verizion factory store the Mgr could not find anyway to free it up.

Giving me a warranty exchange on the phone even though it was expired 

So I am happy

Thanks for the help

Posts: 90,333
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Verizion software update

Excellent. You're very welcome. Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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