06-26-2012 02:39 PM
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06-27-2012 03:54 AM - edited 06-27-2012 03:56 AM
For some reasons I cannot contact Vodafone Spain. I managed to send them an email but I got no answer so far. By phone is more complicated and to be honest, a phone call from here to their tech support would cost as much as the phone itself.
Called to tech support of my local carrier again tho, and he tried to create my BB account again, but still nothing has changed. At the end he said that the problem could be the one you guys pointed at and said that I should contact RIM to unblock my PIN number.
Now here's the catch, I got no partener code and I can't email them. What do I do now? Is calling to tech support vodafone spain the only solution left?
06-27-2012 09:27 AM
06-28-2012 03:49 PM
Guys, a small update regarding my issue. Got in touch with Vodafone Spain and this is the email I got.
Dear Mr. Cojocaru,
First of all we thank you for using our web services.
Regarding your request we have checked our database and unfortunately the PIN number quoted in your email does not exist on our records. If you are able to obtain any other data (spanish phone number, Blackberry IMEI, Blackberry user name...) we will be able to investigate further for you.
If you have a doubt or need more information please email us back. This service is provided either in English or Spanish.
Vodafone Spain Customer Services
I provided them the info they asked for and I'm looking forward for the next reply, but still, if they couldn't find my PIN registered in their network, doesn't mean its a dead end?
06-28-2012 03:55 PM
06-28-2012 04:31 PM
I've been thinking about this a little more...what you really want to hear from Spain is something like this:
With that, you can then go to Orange Romania and they would then have that additional firm information for the escalation into RIM.
06-28-2012 05:14 PM
Yes DanMoody you are Right .
07-01-2012 04:13 AM
After Vodafone Spain requested additional info, they didn't replied back. Looks like I'm **bleep**ed. ^.^
Could aswell throw it to the bin or just buy a new one to use it while I'm in Romania and keep the other one for the time I'm in Spain. Nice.