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New Contributor
Earthlec
Posts: 2
Registered: ‎03-21-2013
My Device: Curve 8520
Accepted Solution

Voicemail keeps disconnecting

When I ring voicemail, it disconnects almost immediately.  It used to work without any problems, but now I cannot pick up any voicemail messages.  Grateful for any advice.   Thanks

Hall of Famer II
sdgardne
Posts: 48,760
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Voicemail keeps disconnecting

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Earthlec
Posts: 2
Registered: ‎03-21-2013
My Device: Curve 8520

Re: Voicemail keeps disconnecting

This worked.  Thanks very much!

Hall of Famer II
sdgardne
Posts: 48,760
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Voicemail keeps disconnecting

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Laloo
Posts: 2
Registered: ‎05-08-2014
My Device: Z10

Re: Voicemail keeps disconnecting

What are the next steps if taking the battery out and rebooting doesn't work?

Hall of Famer II
sdgardne
Posts: 48,760
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Voicemail keeps disconnecting


Laloo wrote:

What are the next steps if taking the battery out and rebooting doesn't work?


Hi and Welcome to the Community!

 

If, as is reported in this thread, your issue is strictly voice mail retrieval and other calling functions work just fine, then you need to contact your mobile service provider.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Laloo
Posts: 2
Registered: ‎05-08-2014
My Device: Z10

Re: Voicemail keeps disconnecting

Okay ... will do so.  Thanks for the quick response.