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BlackBerry® Curve™

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New Contributor
mrsmerizzle
Posts: 2
Registered: ‎11-01-2012
My Device: Curve 9380

WHERE ARE MY PICTURES AT?

My phone is a blackberry Curve 9380 and last time I updated 3 of my apps, 2 folders of pictures in Images just disappeared. Why is that? How can I have my photos back? 

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: WHERE ARE MY PICTURES AT?

Hey Mrmerizzle,

Welcome to the BlackBerry® Support Community Forums.

 

Try exploring the Media card and Device memory to see if you can locate the files:

 

1.From the Home screen of the BlackBerry smartphone, click Media.
2.Display the menu and select Explore. The file system appears.
3.Navigate to see if you can locate the files on the Device Memory / Media Card

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Please use plain text.
New Contributor
mrsmerizzle
Posts: 2
Registered: ‎11-01-2012
My Device: Curve 9380

Re: WHERE ARE MY PICTURES AT?

I could see them when I went into explore. But when I was going in pictures there were no pictures, even the samples had disappeared. Well now they came back I don't know how.  My phone was probably acting up. 

Thank you HB

Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: WHERE ARE MY PICTURES AT?

Hey,

 

Try transferring media from your media card to a PC and then reformatting the card as shown here:

 

http://btsc.webapps.blackberry.com/btsc/KB10527

 

Thanks

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.