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New Contributor
electrosam
Posts: 4
Registered: ‎04-06-2011
My Device: Curve 3G 9300

Weird Connectivity Issue

Hello !

I have BlackBerry Curve 3G 9300 Retail India (Factory Unlocked) phone.

I am using Vodafone network without BIS/BES plan. I have generic data plan active.

So far with APN "www" without username and password, I was able to use all applications in BlackBerry except BBM.

All apps were getting access to EDGE/GPRS via www apn or by WiFi.

Since 2 days I have having issues with connectivity.

Firstly, everthing works fine. After some time, say 3-4 hours, BlackBerry does not allow connection of any app to internet via www APN or even WiFi. Only Browser works with GPRS/EDGE or WiFi.

But not any app gets access to internet.

It shows this error-

"Verify your network connections and try again" or "This program requires a working data connection. Please check your signal stength".

But Browser does work properly. Above error is also shown even when Phone is connected to WiFi.

Now in troubleshooting, I tried Turning Off and On network, turning off and on device but this does not help.

Only thing help is "Full Reboot" by battery pull or Alt+Shift+Del.

After full reboot, everything again works fine but for say 3-4 hours. Again it shows connectivity issue.

I don't think this is network issue because native Browser opens pages when that problem occurs for apps.

Also even with WiFi connected, same thing happens.

So I guess there is some issue with the device software.

I am running OS V6 on my Curve 3G.

Could it be a hardware issue ?

I also tried re-installing OS V6, problem still remains

Please help me out !


JSanders
Posts: 87,239
Likes: 23,321
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Weird Connectivity Issue

 


electrosam wrote:
I am using Vodafone network without BIS/BES plan. I have generic data plan active.

 

You must have the BlackBerry Data Plan, a generic data plan will NOT work for BlackBerry Messenger and other services provided by BlackBerry. A generic plan may work for some third party applications.

 


electrosam wrote:
Could it be a hardware issue ?

No, BlackBerry data services are required. Why it works for some short while after reboot is a mystery to me, but obviously after the 3-4 hours of working, your network detects the problem and corrects it to disallow.

 




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New Contributor
electrosam
Posts: 4
Registered: ‎04-06-2011
My Device: Curve 3G 9300

Re: Weird Connectivity Issue

I know BBM does not work with generic data plan.

My issue is different.

All 3rd party apps on my phone were able to access internet.

Now they are having issue mentioned in above post.

After some time, blackberry prevents access to internet.

Forums Veteran I
stevels400
Posts: 1,898
Registered: ‎02-23-2011
My Device: Curve 8520 OS v5.0.0.681

Re: Weird Connectivity Issue

Hi

 

Thank you posting in the forum, when you sent me the PM's I was unable to connect to the forum.

 

I concur with J Sanders.

Blackberry Best Advice - Back-up weekly

If I have helped you please check the "Kudos" star on the right >>>>
New Contributor
electrosam
Posts: 4
Registered: ‎04-06-2011
My Device: Curve 3G 9300

Re: Weird Connectivity Issue

OMG.

Backup ?
Are you even answering my question ?

Forums Veteran I
stevels400
Posts: 1,898
Registered: ‎02-23-2011
My Device: Curve 8520 OS v5.0.0.681

Re: Weird Connectivity Issue

 


electrosam wrote:

OMG.

Backup ?
Are you even answering my question ?


Are you reading my answer or my signature????

 

Blackberry Best Advice - Back-up weekly

If I have helped you please check the "Kudos" star on the right >>>>