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New Contributor
Amateshe
Posts: 2
Registered: ‎07-30-2012
My Device: BlackBerry Curve 8520
My Carrier: AirtelKenya
Accepted Solution

Weird Keyboard Characters

Hi All,
When am in BBM, WhatsApp, Text or email - the key board acts funny. 
The following is what happens:
  • Pressing 'Alt' brings letter B
  • Pressing the menu key brings the symbols screen
  • Pressing letter 'i' also bring the symbols screen
  • Letter 'B' also comes before I type in anything, while letter 'n' comes after a most typed words!
Please guide on how to resolve this.
FYI, phone is on BES.

 

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Weird Keyboard Characters

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Amateshe
Posts: 2
Registered: ‎07-30-2012
My Device: BlackBerry Curve 8520
My Carrier: AirtelKenya

Re: Weird Keyboard Characters

Many thanks for the assistance!

 

Am now sorted out after the battery pop reboot.

 

Have a most lovely week ahead!

 

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New Contributor
Beth_24
Posts: 3
Registered: ‎03-19-2013
My Device: 8250
My Carrier: Vodaphone

Re: Weird Keyboard Characters

ive done this and its still not working and know the p row down isnt lighting up. any suggestions?

 

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Weird Keyboard Characters


Beth_24 wrote:

ive done this and its still not working and know the p row down isnt lighting up. any suggestions?

 


Hi and Welcome to the Community!

 

Any chance that your BB got wet? (What you describe can be caused by moisture intrusion...) If so, then

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

 


Otherwise, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.