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New Member
bubbles22
Posts: 5
Registered: ‎10-12-2012
My Device: Series 8500

What does this mean?!

My phone suddenly stopped sending and receiving texts and calls. I couldn't do anything.

There was also a little green phone in a circle with a red asterisk on the home screen

Does anyone know what it is and how I can fix it??

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: What does this mean?!

Is your mobile service paid up?

What's the signal indicator on the home screen at top right, EDGE, 3G, SOS or what?


bubbles22 wrote:

There was also a little green phone in a circle with a red asterisk on the home screen

Does anyone know what it is and how I can fix it??


What third party applications do you have installed?




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New Member
bubbles22
Posts: 5
Registered: ‎10-12-2012
My Device: Series 8500

Re: What does this mean?!

There is one called "what's app" that has the same symbol as the one I talked about. What should I do now?

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: What does this mean?!


bubbles22 wrote:

There is one called "what's app" that has the same symbol as the one I talked about. What should I do now?


go to WhatsApp and read your new messages.

 

Also, WhatsApp issued an upgrade in the past week, could be the notification is to alert you to upgrade.




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bubbles22
Posts: 5
Registered: ‎10-12-2012
My Device: Series 8500

Re: What does this mean?!

I ended up deleting the app because it didn't work properly.

I still can't send or receive any texts and I can't make or receive any calls either.

Also, when other people try to call me, it doesn't go through at all. There is no dial tone or anything, it is just silent and then the call ends by itself?!

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: What does this mean?!

Earlier I asked:
"Is your mobile service paid up?
What's the signal indicator on the home screen at top right"?

You've not answwered those two.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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bubbles22
Posts: 5
Registered: ‎10-12-2012
My Device: Series 8500

Re: What does this mean?!

Sorry about that but don't worry. I went to the store and got it fixed. Thank you anyway

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: What does this mean?!

No idea what it was?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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bubbles22
Posts: 5
Registered: ‎10-12-2012
My Device: Series 8500

Re: What does this mean?!

I'm pretty sure it was just a problem with the sim card.