08-09-2012 02:51 PM
I upgraded to a BB Curve 9320. Today it is charging for the first time, but while charging it keeps rebooting, not continually but every few minutes. I already connected it to my computer which has Windows 7, to the Blackberry software and synced it with Contacts etc, but it is still rebooting. Anyone know what's wrong?
08-09-2012 04:38 PM
Hi and Welcome to the Community!
So, it only does this while charging, and only while charging on the wall charger? What about just charging to the PC? Or to a car charger? What about different wall/car chargers than those you already have?
In any event it is possible that your battery may be defective...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
08-09-2012 05:05 PM
Thanks for the reply. Actually it did it while on the computer and then on a normal charger and now that it's fully charged it's still doing it. So I presume and hope that it's just the battery. Very frustrating when you've just bought it!
08-09-2012 05:07 PM
08-09-2012 05:24 PM
08-10-2012 03:44 PM
Finally... today I brought the BB back to the Vodafone store. Even though I only bought it yesterday they told me they had to send it away to have the fault confirmed which would take 4-5 days. They couldn't give me a replacement phone, or a refund, or a temporary phone and I had to fight with them to get my last BB back, which I traded in yesterday. So much for after sales service. I won't be buying from them again. Thanks for your help anyway.
08-10-2012 04:34 PM