12-26-2012 02:38 AM
My blackberry curve 9220 just turned into white screen. My father just bought this but in other country. I don't know what to do. I already restarted my phone and pull out the battery but it still the same. I need to wait another day for me to be able to use it again then after that I can only use it for how many hours only then it will go back again from being into white screen so I need to pull out the battery again and leave it like that so that on the next day I can use it again. Is it LCD problem? How will I fix it? Thank you.
12-26-2012 04:30 AM
Welcome to BlackBerry Support Forums
How many third Party Application you have installed on your BlackBerry® Curve 9220. Check the File Free at Options > Status, what is the number at File Free ? Yes Re-Installing the OS might solve the issue, sometime a bad app can also lead to such issues.If problem persist you had to contact your service provider.
So do your device backup Using BlackBerry Desktop Software then perform a Clean Reload of your Device Software,For further Instruction please refer to the Knowledge Base :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.
Try it and let us know.