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BlackBerry® Curve™

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New Contributor
Dale23
Posts: 2
Registered: ‎12-26-2012
My Device: blackberry curve 9220
My Carrier: blackberry

White screen problem

Hi,

 

My blackberry curve 9220 just turned into white screen. My father just bought this but in other country. I don't know what to do. I already restarted my phone and pull out the battery but it still the same. I need to wait another day for me to be able to use it again then after that  I can only use it for how many hours only then it will go back again from being into white screen so I need to pull out the battery again and leave it like that so that on the next day I can use it again. Is it LCD problem? How will I fix it? Thank you.

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Regular Contributor
rickymardi
Posts: 135
Registered: ‎12-17-2012
My Device: curve 8900
My Carrier: INDOSAT

Re: White screen problem

I think you must reinstall OS from your blackberry
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New Contributor
Dale23
Posts: 2
Registered: ‎12-26-2012
My Device: blackberry curve 9220
My Carrier: blackberry

Re: White screen problem

Thanks for the reply, but how to do that?

 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: White screen problem

Hi Dale23

 

Welcome to BlackBerry Support Forums

 

 

How many third Party  Application you have installed on your BlackBerry® Curve 9220. Check the File Free at Options > Status, what is the number at File Free ? Yes Re-Installing the OS might solve the issue, sometime a bad app can also lead to such issues.If problem persist you had to contact your service provider.

 

So do your device backup Using BlackBerry Desktop Software then perform a Clean Reload of your Device Software,For further Instruction please refer to the Knowledge Base :

 

KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.

 

Try it and let us know.

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