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BlackBerry® Curve™

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New Contributor
westhamunited
Posts: 4
Registered: ‎08-09-2012
My Device: curve 8520

White screen

[ Edited ]

I woke up this morning and my Curve 8520 had a blank white screen. It worked fine last night and it has never done it before. It came back on for 10 minutes and then it went back to white earlier today. Connecting to PC and changing the battery does nothing. This is the software version I am running, 5.0 Bundle 1168 (v5.0.0.681, Platform 5.2.0.67). I am not running any third party apps. 

 

Thanks in advance.

New Contributor
westhamunited
Posts: 4
Registered: ‎08-09-2012
My Device: curve 8520

Re: White screen

Can anyone help me with this?

Hall of Famer II
sdgardne
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: White screen

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
westhamunited
Posts: 4
Registered: ‎08-09-2012
My Device: curve 8520

Re: White screen

I tried the steps and it still is not working, it seems that the BB is the problem. I have rung my service provider and am now waiting to send it off for repair, thanks for the help :smileyhappy:
Hall of Famer II
sdgardne
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: White screen

You are most welcome...if the problem is not physical (e.g., hardware), you might have some luck with this:

  • KB27956 How to recover a BlackBerry smartphone from any state

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
westhamunited
Posts: 4
Registered: ‎08-09-2012
My Device: curve 8520

Re: White screen

Nope, still not working, must be hardware. Now that I've done that, if i get another BB will I be able to recover my BBM and all of my contacts? Or is that now gone for good?

Hall of Famer II
sdgardne
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: White screen

From all you have reported, everything on your BB is already lost. So, if you have used the FREE Desktop Software to back up recently, you can restore from that. Likewise, with the FREE BB Protect app. Or if you had your main Contacts and Calendar in a desktop PIM (e.g., Outlook), then that data is still there. Further still with the ability, inside of BBM, to backup your BBM contacts to your SD, which could be used to restore to a different BB.

But, if you have not previously availed yourself of one of the many FREE backup methods, then there quite simply is no source to use for restore. Like insurance, backups are a preventive action...not a reactive one.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code