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BlackBerry® Curve™

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Williamtnel
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Williamtnel
Posts: 1
Registered: ‎02-12-2013
My Carrier: Vodacom

White screen

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‎02-12-2013 01:43 PM

My phone dropped. And yes afterwards the white screen can you please give me advice on what to do or what could be the problem. Theanks
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BlackBerry Technical Advisor
BlackBerry Technical Advisor
Cpt_Sweatpants
Posts: 2,806
Registered: ‎01-27-2010

Re: White screen

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‎02-18-2013 10:09 AM

Hi Williamtnel and welcome to the BlackBerry Support Community Forums!

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

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