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BlackBerry® Curve™

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New Member
Williamtnel
Posts: 1
Registered: ‎02-12-2013
My Device: 9300 corve

White screen

My phone dropped. And yes afterwards the white screen can you please give me advice on what to do or what could be the problem. Theanks
Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: White screen

Hi Williamtnel and welcome to the BlackBerry Support Community Forums!

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

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