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BlackBerry® Curve™

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New Contributor
Posts: 2
Registered: ‎04-19-2013
My Device: curve 9320
My Carrier: tesco

WiFi connection problem - Help!

My 2 sons bth have Curve 9320's. One connects no problems to my router, enter the password and off he goes... The other refurbished phone will NOT connect to my router. It cannot find the IP address. He also has an extra option in his Options menu / Networks and Connections / Mobile network . there is a 'connection preference' menu in there that is not in my others sons working phone. Is this the cause of the problem? Please help!!

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: WiFi connection problem - Help!

Hello,

Welcome to the BlackBerry Support Community.

 

Did both BlackBerry Curve 9320 smartphones come from the same mobile service provider?

 

If so, please backup and perform a reload of the BlackBerry Device Software for this device. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y

In the case that this process fails to resolve the issue, please contact your point of sale for options.

Thank you.


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Highlighted
New Contributor
Posts: 2
Registered: ‎04-19-2013
My Device: curve 9320
My Carrier: tesco

Re: WiFi connection problem - Help!

Thanks for your reply. The phones are from different shops.

I have already took it back to the shop and it connects fine to their WiFi annoyingly! They reloaded all the software as you suggested and I brought it home and tried again but the same message occured; cannot find the IP address, so I may have to take it back and try another one.