01-13-2011 11:37 AM
I've got a big problem with my WiFi.
He finds my connection, and everything work fine. Until i type in the password, im sure its the good pass, and then the problem comes.
He is trying to connect my WiFi connection, and after less than a minute it sais: Unable to Connect, Reason: Failed to connect to the network.
I've used the right password and he find my connection.
I don't understand.
Thanks for your help.
(my English is not pro, so try to talk easiely, so i can understand what youre saying, thanx)
01-20-2011 08:32 AM
Hello dirkb and welcome to the BlackBerry Support Community Forums.
Are you able to connect to other Wi-Fi networks (such as at work or at a hotspot zone)?
For the network you are trying to connect to, are there other devices connected (such as computers or gaming consoles)?
Here are some articles you might find helpful for connecting to WI-Fi as well as a diagnostic tool:
Hope this helps!
01-20-2011 11:29 AM
I brought my Blackberry back, because i had warranty for 2 years.
A man from T-Mobile had helped me for 1 hour, to try WiFi to work, but it doesnt worked...
01-21-2011 11:01 AM
I have the same problem. No one can help me resolve the issue. Finally after disbling all security on my router I got it to connect, but having no security on a wifi network is not a good idea as anyone can be within range & connect.
With security enabled it won't connect. This sucks!!!
01-21-2011 11:04 AM
Hello PieDesigns and welcome to the BlackBerry Support Community Forums.
You can contact your Internet Service Provider as well as manufacturer of your Wireless Router for more assistance with this.
You should be able to have security enabled on your wireless network and connect your BlackBerry - I am able to do so on mine.
Hope this helps
01-21-2011 11:13 AM
Do you get an error message when you try to connect with the security enabled?
Did the posted articles above help any? There is a section no how to connect to a secure connection by manually adding the network details.
01-21-2011 11:14 AM
The only resort to try is to setup my MAC address in my router to match that on my BlackBerry. I have a Torch 9800 but cannot find where my MAC address is on my phone?
If you can help me find that I can try that. If that doesn't work I'll have to try getting another router.
01-21-2011 11:15 AM
Go to Options then Device and look for Device and Status Information.
You should be able to locate the WLAN MAC address here.
Let me know how you make out.
01-21-2011 12:00 PM
Nope its still not working
On my router interface I have 8 places to add mac addresses, do I add my BB's mac address to all 8 slots or only to the first one?