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AmandaTemple
Posts: 3
Registered: ‎04-10-2013
My Device: Curve 9300
Accepted Solution

Wifi Connected but unable to access internet 9300

[ Edited ]

Hello 

I recently changed my data plan on my device but after I did so I realized my wifi connection wouldn't work. My wifi connection is fully connected (and my data is turned off) but it won't work at all. 

 

Please Help

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Wifi Connected but unable to access internet 9300

 

 

 


AmandaTemple wrote:

Hello 

My wifi connection is fully connected (and my data is turned off)



Hi AmandaTemple

 

Welcome to BlackBerry Support Forums

 

On Manage Connection you can turn off your Mobile Network , But have to TURN ON  your Data Services .Can you try that and see if it allows .

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Developer
fantas
Posts: 107
Registered: ‎02-10-2012
My Device: Limited Developer Edition

Re: Wifi Connected but unable to access internet 9300

I have understood that you need BIS plan in order to use browser
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Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Wifi Connected but unable to access internet 9300


fantas wrote:
I have understood that you need BIS plan in order to use browser

Not necessarily ! Most Carrier do allow to browse Internet over an wifi network without BIS. 

 

But Some Carrier do need an active data plan ( It may not be BIS ) on the account to allow access to Wi-Fi services.

 

 

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Developer
fantas
Posts: 107
Registered: ‎02-10-2012
My Device: Limited Developer Edition

Re: Wifi Connected but unable to access internet 9300


prince2012 ha escrito:

fantas wrote:
I have understood that you need BIS plan in order to use browser

Not necessarily ! Most Carrier do allow to browse Internet over an wifi network without BIS. 

 

But Some Carrier do need an active data plan ( It may not be BIS ) on the account to allow access to Wi-Fi services.

 

 


Ok, then ask your carrier.

If i've helped you use the like button (KUDOS)!
Follow me at twitter: @hektorc
Read my blog: http://hektor.in
Check my GitHub: github.com/hektorcyc
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Wifi Connected but unable to access internet 9300


fantas wrote:

prince2012 ha escrito:

fantas wrote:
I have understood that you need BIS plan in order to use browser

Not necessarily ! Most Carrier do allow to browse Internet over an wifi network without BIS. 

 

But Some Carrier do need an active data plan ( It may not be BIS ) on the account to allow access to Wi-Fi services.

 

 


Ok, then ask your carrier.


Hello fantas

 

Why should I ask my Carrier that I know of ! 

 

As far as I remember a few like Fido Solutions , AT&T Wireless, and Vodafone carriers and may be a few other will require an active data plan on the account to allow access to Wi-Fi services.

 

But direct Wi-Fi Browsing is allowed over wifi without a BIS. 

 

 

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New Contributor
AmandaTemple
Posts: 3
Registered: ‎04-10-2013
My Device: Curve 9300

Re: Wifi Connected but unable to access internet 9300

If I have my data turned on as well as my wifi then how do I know that I'm not just using my data plan. I'd like to avoid a large bill. Also before the data plan was activated on my blackberry curve 9300 I was able to use just wifi to connect to my apps like facebook.. :smileysad:

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Wifi Connected but unable to access internet 9300


AmandaTemple wrote:

If I have my data turned on as well as my wifi then how do I know that I'm not just using my data plan. I'd like to avoid a large bill. 


Hi Amanda

 

If you want to be sure that you're using only wifi data , then On Manage Connection you can turn Off your Mobile Network. But you must Turn On your Data Services , So as to allow data packets to enter in your device , With Data Service Off within your device  you won't be able to use any of those data services. 

 

let us know if you have any query.

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New Contributor
AmandaTemple
Posts: 3
Registered: ‎04-10-2013
My Device: Curve 9300

Re: Wifi Connected but unable to access internet 9300

That worked! Thank you so much

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Wifi Connected but unable to access internet 9300


AmandaTemple wrote:

That worked! Thank you so much


Hey Amanda 

 

 

You're most welcome ... Enjoy your BlackBerry :smileyhappy:

 

Cheers !

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