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New Contributor
Biankxzca
Posts: 2
Registered: ‎01-09-2013
My Device: Curve 9300
My Carrier: Orange UK

Wifi Radio on Blackberry Curve 9300 won't turn on

hi everybody i really need some help on my blackberry curve 9300! when i go to the manage connection thinggy to turn on my wifi it won't turn it on! it would just say that THE WIFI RADIO IS OFF and then when i searched for some solution to this problem i already tried that turning off and removing battery for a couple of minutes and then turn it on! it would definetely turn it on but when i start to connect it with out wifi it won't connect and then the wifi would automaticaly turn off and when i turn it back on it would say that THE WIFI RADIO IS OFF! Can someone help me please! im really suffering! Thanks in Advance :smileyhappy:)

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Hall of Famer II
sdgardne
Posts: 47,196
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Wifi Radio on Blackberry Curve 9300 won't turn on

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see if you can now activate the WiFi radio properly. If so, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If you cannot activate the WiFi while in Safe Mode, then you may want to WIPE your BB and/or cleanly reload your BB OS.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Biankxzca
Posts: 2
Registered: ‎01-09-2013
My Device: Curve 9300
My Carrier: Orange UK

Re: Wifi Radio on Blackberry Curve 9300 won't turn on

thank you so much for the information about the safe mode thing! but i am really sorry to inform you that it did not work! I can't turn it on even if im already in the safety mode!! but i am willing to do your other suggestion if you would give me the link on how to do it!Please? im just really desperate! thanks!!

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Hall of Famer II
sdgardne
Posts: 47,196
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Wifi Radio on Blackberry Curve 9300 won't turn on

OK...first though, make sure you have a good backup...here's a process:

 

  1. If you are not on BBM7, conduct an on-device Backup of your BBM Contacts to either Device or Media Card Memory
    • KB20554 How to back up and restore the BlackBerry Messenger contact list
  2. Via Mass Storage Mode (which allows you to treat your BlackBerry device as a USB storage device on your computer), copy the entire contents of your Device and Media Card Memory areas to your computer
    • KB11879 What is mass storage mode
    • Note that if you have Content Protection/Encryption active, the files you copy to your computer will only be usable on the original BlackBerry device on which the encryption was enabled...neither your computer nor a different BlackBerry device will be able to use these files.
  3. Using the Desktop Software, conduct a full backup of your BlackBerry device to your computer
    • The Desktop Software is available via this link
    • KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows
    • KB18776 Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software
    • KB03974 BlackBerry smartphone database list
    • Be sure to take careful note of the folder, on your computer, into which the backup file is stored
    • Note that the backup file (either .BBB or .IPD, depending on the version of the RIM Desktop Software you use) is of a proprietary format, intended solely to be used as the source of restore to a BlackBerry device...there are, however, 3rd party apps that can parse and present the file to you, on your computer, in "human readable" format.
  4. Make sure 100% that you know your BlackBerry ID / AppWorld credentials, including any case sensitivity, special characters, etc. If your BlackBerry ID is associated to an email account that you can only access via your BlackBerry device, this would be a good time to change that...if needed, password reset emails ARE NOT delivered to the BlackBerry device under any circumstances.
    • KB32514 How to change or update a BlackBerry ID username on a BlackBerry smartphone
  5. Make/update a manual inventory of all apps you have obtained from other than AppWorld, including source code (e.g., URLs, ALX files, etc.) and any license or activation keys required. AppWorld retains the ability to reinstall all of your AW acquired apps, but there is no way to know if your other app sources do the same.

A new thought...is your BB part of corporate/BES? If so, then your BES admins may be restricting the use of WiFi...check with them. Further, if you are part of BES, then they in a sense are responsible for all of your support...you need to involve them in all of this.

 

If your BB is not BES, then I suppose it's also possible that there is a latent IT Policy on board blocking the WiFi radio...check here:

  • KB30076 How to check for an IT Policy on a BlackBerry smartphone

If that comes back positive, then stop and post back as what is below will not cure that.

 


If there is no IT Policy, then your next step is to try the on-device WIPE:

  • KB14058 How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option

 

If that works,then reverse the above backup process and restore everything.


If the WIPE didn't work, then you would next need to try reloading your OS.


At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.