BlackBerry® Curve™

[mummyalice]

Hiya guys,
I got a brand new blackberry curve 8520 about a month ago from carphone warehouse & when i got home i connected to my sky router to connect the wifi but for some reason it wouldnt turn on on my phone (i entered all the passwords from the sky router etc..). I went back to carphone warehouse and they took it in for repairs. On saturday i recieved another new phone and i topped up my giffgaff simcard with enough credit for texts, calls, internet & blackberry messenger & when i got home i once again tried to connect my wifi, it connected but just wouldnt turn on! I have had a look at solutions to my query on other sites including giffgaff and we're all stuck as to why the wifi on my blackberry will not connect. I have tried battery pull & connecting to other wifi's & a few other theorys & nothing seems to help! Also, I cannot download blackberry app world on to my blackberry, it says there is an error when trying to download, I heard this can be because the download is to big for my internet on the sim card but without being connected to wifi! I have asked giffgaff to try and resolve my problem & will update this post as to what they say but anything anyone has to offer will be appriciated! thanks...

[JSanders Resident Expert]

Could you please try connecting to a different router, such as an open free hotpost like a McDondalds or Starbucks, just to confirm if this WiFi issue is related only to your router?

[mummyalice]

Hi, I tried to connect to 'the cloud' which is a free open hotspot in a shopping centre near me & it does connect but wont work because it wont turn on! i hope that makes sense! thanks

[JSanders Resident Expert]

OK, you keep saying it connects, but won't turn on.

What do you mean? How do you know it is connected?

And not turned on? Can you please explain those?

[mummyalice]

on the normal screen in the top right corner where the signal bar is the wifi symbol is underneath it, if u turn the wifi on when connected it shud light up to a white colour, although the wifi has successfully connected with my router the wifi on my phone will not turn on and the wifi symbol is a blank grey colour because of this! also if you go to manage connections there is a tick next to my mobile connection to say that my network connection is connected but when u look at wifi there is a '-' symbol, if it was off there would be a 'x' symbol! I hope this makes sense! thanks..

[JSanders Resident Expert]

Sorry, you are confused about the meaning of the fully bright white and faded grey WiFi logos on the homescreen, as well as the dash "-" and such on the Manage Connections. Screen.

• Home screen WiFi logo - Bright white: Connected to WiFi and BIS (BlackBerry Internet Service).
• Home screen WiFi logo - faced grey: Connected to WiFi and not connected to BIS

• Manage Connections screen, WiFi status with a GREEN check mark indicates connected to WiFi and BIS (BlackBerry Internet Service)
• Manage Connections screen, WiFi status with a white dash indicates the connected to WiFi, but not recognizing any connection to the BIS BlackBerry Internet Service.

[mummyalice]

Ok so because I topped up & activated my giffgaff sim card in a different blackberry phone could this be the reason why the BIS is not connectin with wifi??

[JSanders Resident Expert]

Yep.

Seems your BIS account is not connected to this BlackBerry device. Call GiffGaff and get it moved.

Good luck.

[mummyalice]

Thanks so much for tryin to help, its much appriciated! Have a gd christmas

[JSanders Resident Expert]

You are very welcome.

Good luck.