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New Contributor
arthur_skip
Posts: 7
Registered: ‎09-18-2009
My Device: Not Specified
Accepted Solution

Windows shuts down desktop manager while updating calendar

I am using Vista / Office 2007 and Desktop Manager v 5 (run in admininsrator mode) with USB connection.    The contacts synchronise OK, but when it moves to the calandar Windows display the  Blackberry Desktop Manager has stopped working message - and no solution is available.  I have deleted and reinstalled Desk Top manager.  Any ideas. Please   Thanks
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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Windows shuts down desktop manager while updating calendar

Hi and Welcome to the Forums!

 

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.

 

1) Remove your device OS update package from your PC (add/remove programs)

 

2) Cleanly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

 

3) Get a fresh download of the RIM DTM software:

 

  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

 

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

 

5) Install DTM to your PC

 

6) Install (also to your PC), the device OS package

 

7) Start the organizer configuration over:

  • KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

 

Hopefully that will get things going again.

 

Good luck and let us know!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
arthur_skip
Posts: 7
Registered: ‎09-18-2009
My Device: Not Specified

Re: Windows shuts down desktop manager while updating calendar

Hi,

 

Thanks for your reply and suggestions.

 

I did everything you requested but alas it failed again.  I shutdown and restarted after each step.  This time it started processing the calendar records, did some and in the second pass it failed.   Most annoying.  I never had the OS update installed in the first place, but have now installed the Curve 8310 devise OS package for my carrier.

 

Sorry about this, do you have any other ideas.

 

Thanks

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Windows shuts down desktop manager while updating calendar

Is there any error message at all? It is hard to search the public KB's for general failures...but you are welcome to do so, btw:

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
arthur_skip
Posts: 7
Registered: ‎09-18-2009
My Device: Not Specified

Re: Windows shuts down desktop manager while updating calendar

Hi,

 

It fails when PROCESSING DEVICE CALENDAR    It processes some calendar entries and completes very quickly (around 3 seconds) and then fails.   There is no error number, its just a general Windows Vista fault message.

 

 

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New Contributor
arthur_skip
Posts: 7
Registered: ‎09-18-2009
My Device: Not Specified

Re: Windows shuts down desktop manager while updating calendar

Hi,

 

I have managed to capture whan is happening.

 

1.  It successfuly processes the CONTACTS

2.  It READS the Device Calendar

3.  Process around 12 entries and then

4.  I get Window Error and it shuts down Desk Top manager

 

I am spent so much time on this, I find it very annoying

 

has anyone seen this

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New Contributor
arthur_skip
Posts: 7
Registered: ‎09-18-2009
My Device: Not Specified

Re: Windows shuts down desktop manager while updating calendar

If I synch with Google Calandar and have synch with BB as some posts recommend will that do it?
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New Contributor
arthur_skip
Posts: 7
Registered: ‎09-18-2009
My Device: Not Specified

Re: Windows shuts down desktop manager while updating calendar

Problem Solved.  Have you email calendar synch with google calandar and have your BB synch with that, its works.

 

RIM you need to fix this though

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New Member
vslack
Posts: 1
Registered: ‎02-09-2010
My Device: Curve 8310

Re: Windows shuts down desktop manager while updating calendar

I am having the same problem with the update. My contacts update and then it gets to calendar item 55 and the software shuts down. I  have shutdown the computer, changed USB cords, and tried to update via bluetooth to skip the USB process, but nothing works. I am on Vista too. Can you share step by step what helped you?

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