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BlackBerry® Curve™

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Visitor
Posts: 1
Registered: ‎08-28-2013
My Device: Blackberry - Curve
My Carrier: Vodafone - India

Wireless Synchronization in Desktop contact list properties is by default showing "Not Available", Not able to change also

In my Blackberry 8520 - Curve model, Wireless Synchronization in Desktop contact list properties (Go to Contacts, select options, select Desktop) is by default showing "Not Available" and not allowing to change also. My other colleagues are having the options.

My basic issue is that Outlook contact details are not getting syncronized with Blackberry. I believe this is the root cause for the same. Please guide to resolve the issue.

with best regards,

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Wireless Synchronization in Desktop contact list properties is by default showing "Not Available", Not able to change also

Hey pratiktnm,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Are you setup on a BlackBerry Enterprise Server?  With the Desktop service book appearing it seems you were on one.  If you are still on a BlackBerry Enterprise Server, I would suggest creating a full backup with BlackBerry Desktop Software: www.blackberry.com/btsc/KB33505

 

Then proceed with a security wipe by going to Options>Security>Security Wipe and then contact your network service provider to generate a new Enterprise Activation password.  Then proceed with the enterprise activation by going to Options>Advanced Options>Enterprise Activation.

 

Once the activation is completed, test out the wireless synchronization of the contacts.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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