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New Contributor
KJStill
Posts: 2
Registered: ‎10-18-2011
My Device: 9300 curve
Accepted Solution

Your device had a problem connecting to the Server

I have a Bkackberry Curve 9300

T-mobile phone carrier

Knology is my internet

OS 6 is current on BB

 

what is wrong with my phone now? I usually get the error "this application has encountered an error and can not continue" I just want my email back. Mostly I get "Your device had a problem connecting to the Server".

 

I hope you can help.

Kelly J

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Your device had a problem connecting to the Server

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network



2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you should contact TM for formal support.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
KJStill
Posts: 2
Registered: ‎10-18-2011
My Device: 9300 curve

Re: Your device had a problem connecting to the Server

Thanks for the help. The steps helped but not cut and dry. I am so frustrated that I had to keep fishing around to get the thing to work. The steps are very difficult to understand. They should be simplified even more. I have received emails so we will see how long that works. Thanks again.

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Your device had a problem connecting to the Server

Oh I agree that they can perhaps be overly complicated for some. Unfortunately, I have no power over the content of those documents...they are published by RIM for the use of the general public.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
salahbanna
Posts: 3
Registered: ‎09-26-2012
My Device: bold

Re: Your device had a problem connecting to the Server

email is not downloading and if i try to set it up it says :device has a problem connecting to server. 

if i try to register, it says request sent but nothing happens

Thank you

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New Member
salahbanna
Posts: 3
Registered: ‎09-26-2012
My Device: bold

Re: Your device had a problem connecting to the Server

Hi, the first step does not work - nothing happens when i try to Register HRT
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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Your device had a problem connecting to the Server


salahbanna wrote:
Hi, the first step does not work - nothing happens when i try to Register HRT

Hello,

 

Then you fall out of the process entirely, as that must succeed before anything else is of use. You need to talk to your mobile service provider (O2, according to your profile here)...it is their network with which your BB is having trouble communicating, and only they can look "behind the scenes" to figure out why.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.