BlackBerry® Curve™

[inayanay]

Hello,

I have a problem with my youtube on my Blackberry Curve 9300, it was working fine few weeks ago but now it doesn't work and whenever I try clicking on a youtube video it says " An error has occured attempting to play media." I have rebooted and taken out the battery twice but it still doesnt work.
Could you please help me?

Thanks

[JSanders Resident Expert]

• When attempting to stream video in the BlackBerry Broswer users receive an error message "An error ...
• Error "Content not available. Server is blocked or unresponsive" occurs when attempting to access v...

[inayanay]

Hi, thanks for the info..

I've followed those instructions and enbaled my APN, but youtube still won;t work .
What shall i do? I don't understand why it won't work all of a sudden.


thanks.

[JSanders Resident Expert]

Try also clearing the browser cache... has worked for many users with your issue:

For BlackBerry smartphones running BlackBerry® Device Software 4.5 to 5.0:

1. On the Home screen of the BlackBerry smartphone, click Browser.
2. Press the Menu key, and click Options.
3. Click Cache Operations.
4. Click Clear on the corresponding cache items that are to be removed. 
   

Article ID: KB03865 How to clear the BlackBerry Browser cache on a BlackBerry smartphone

[inayanay]

Thanks for the tip, I have tried it but still no change. Btw, sorry I forgot to mention this in my first post... I'm using software version 6, can you tell me how to change my TCP IP setting for v6? Hopefully that might work, or if it doesn't do you think I should reset my Blackberry?

Thanks.

[JSanders Resident Expert]

---

inayanay wrote:
I'm using software version 6, can you tell me how to change my TCP IP setting for v6?

---

Set the proper TCP setting under Options > Device > Advanced Options > TCP.

[inayanay]

Until today my youtube still doesn't work, I have tried changing mtyTCP settings... Still no change.
I want to reset my device but I'm afraid i might loose all my contacts on my sim and contacts on my BBM. If i back up my device with the Blackberry Desktop Software, will it also back up my BBM contacts? and if I reset my device, will i also have to redownload the apps i currently have now? 

Thanks.

[JSanders Resident Expert]

---

inayanay wrote:

I want to reset my device but I'm afraid i might loose all my contacts on my sim and contacts on my BBM. If i back up my device with the Blackberry Desktop Software, will it also back up my BBM contacts? and if I reset my device, will i also have to redownload the apps i currently have now? .

---

if you have BBMessenger v7, your BBM contacts are backed over the air, wirelessly through your BlackBerryID.

Do a desktop software backup first, in order to be able to restore your personal data, etc., after the wipe.

After the reset, and logging back in to your same BlackBerryID, you will have access in AppWorld > MyWorld to all your previous purchases.

Likewise, your wipe has the option to delete apps or not, you choose.

[inayanay]

Hi,

So I've upgraded my device software to 6.0 Bundle 3049, my device runs much better now. But, my youtube still won't work after how many weeks
What I have recentley found out is that when I click on a youtube link on a website such as Facebook or Twitter, it takes me directly to the video and I am able to watch it. But if i go onto m.youtube.com or the youtube app and try to watch videos from there, it keeps saying what it always says "An error has occured attempting to play media."

Do you know any solution to this problem?

Thanks.

[JSanders Resident Expert]

Similarly someone posted in another thread here that if you go to that Youtube video from a Google search link, it will play.