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New Contributor
inayanay
Posts: 7
Registered: ‎01-23-2013
My Device: Blackberry Curve 9300
My Carrier: Optus

Youtube doesn't work.

Hello,

I have a problem with my youtube on my Blackberry Curve 9300, it was working fine few weeks ago but now it doesn't work and whenever I try clicking on a youtube video it says " An error has occured attempting to play media." I have rebooted and taken out the battery twice but it still doesnt work.
Could you please help me?

Thanks
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JSanders
Posts: 83,931
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Youtube doesn't work.




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New Contributor
inayanay
Posts: 7
Registered: ‎01-23-2013
My Device: Blackberry Curve 9300
My Carrier: Optus

Re: Youtube doesn't work.

Hi, thanks for the info..

 

I've followed those instructions and enbaled my APN, but youtube still won;t work :smileysad:.
What shall i do? I don't understand why it won't work all of a sudden.


thanks.

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JSanders
Posts: 83,931
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Youtube doesn't work.

Try also clearing the browser cache... has worked for many users with your issue:

 

For BlackBerry smartphones running BlackBerry® Device Software 4.5 to 5.0:

  1. On the Home screen of the BlackBerry smartphone, click Browser.
  2. Press the Menu key, and click Options.
  3. Click Cache Operations.
  4. Click Clear on the corresponding cache items that are to be removed. 

Article ID: KB03865 How to clear the BlackBerry Browser cache on a BlackBerry smartphone




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New Contributor
inayanay
Posts: 7
Registered: ‎01-23-2013
My Device: Blackberry Curve 9300
My Carrier: Optus

Re: Youtube doesn't work.

Thanks for the tip, I have tried it but still no change. Btw, sorry I forgot to mention this in my first post... I'm using software version 6, can you tell me how to change my TCP IP setting for v6? Hopefully that might work, or if it doesn't do you think I should reset my Blackberry? :smileysurprised:

Thanks.
Please use plain text.
JSanders
Posts: 83,931
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Youtube doesn't work.


inayanay wrote:
I'm using software version 6, can you tell me how to change my TCP IP setting for v6?

Set the proper TCP setting under Options > Device > Advanced Options > TCP.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
inayanay
Posts: 7
Registered: ‎01-23-2013
My Device: Blackberry Curve 9300
My Carrier: Optus

Re: Youtube doesn't work.

Until today my youtube still doesn't work, I have tried changing mtyTCP settings... Still no change.
I want to reset my device but I'm afraid i might loose all my contacts on my sim and contacts on my BBM. If i back up my device with the Blackberry Desktop Software, will it also back up my BBM contacts? and if I reset my device, will i also have to redownload the apps i currently have now? 

Thanks.

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JSanders
Posts: 83,931
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Youtube doesn't work.


inayanay wrote:

I want to reset my device but I'm afraid i might loose all my contacts on my sim and contacts on my BBM. If i back up my device with the Blackberry Desktop Software, will it also back up my BBM contacts? and if I reset my device, will i also have to redownload the apps i currently have now? .


if you have BBMessenger v7, your BBM contacts are backed over the air, wirelessly through your BlackBerryID.

 

Do a desktop software backup first, in order to be able to restore your personal data, etc., after the wipe.

 

After the reset, and logging back in to your same BlackBerryID, you will have access in AppWorld > MyWorld to all your previous purchases.

 

Likewise, your wipe has the option to delete apps or not, you choose.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
inayanay
Posts: 7
Registered: ‎01-23-2013
My Device: Blackberry Curve 9300
My Carrier: Optus

Re: Youtube doesn't work.

Hi,

So I've upgraded my device software to 6.0 Bundle 3049, my device runs much better now. But, my youtube still won't work after how many weeks :smileysad:
What I have recentley found out is that when I click on a youtube link on a website such as Facebook or Twitter, it takes me directly to the video and I am able to watch it. But if i go onto m.youtube.com or the youtube app and try to watch videos from there, it keeps saying what it always says "An error has occured attempting to play media."

Do you know any solution to this problem?

Thanks.

Please use plain text.
JSanders
Posts: 83,931
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Youtube doesn't work.

Similarly someone posted in another thread here that if you go to that Youtube video from a Google search link, it will play.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.