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Contributor
Posts: 24
Registered: ‎03-18-2010
My Device: 9380 Curve

Youtube videos bad quality

I've noticed that Youtube videos on my BB Curve 9380 aren't as high quality anymore. This started happening yesterday.

 

I use the mobile Youtube site and I watch them over wifi so that the videos are clear and high quality.

 

But now, even over wifi, it is as if I am watching over 3G because the videos are all pixellated.

 

I haven't changed any settings in the past few days as far as I'm aware. I've cleared cookies and all that and done a battery pull etc.

 

Any help or advice please?

Posts: 88,850
Likes: 23,693
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Youtube videos bad quality


funkiichiicka wrote:

 

 I've cleared cookies and all that and done a battery pull etc.

 

Any help or advice please?


Clearing cookies won't do anything towards the issue you describe.

Did you clear the browser cache and then do a powered on battery pull reboot?




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Contributor
Posts: 24
Registered: ‎03-18-2010
My Device: 9380 Curve

Re: Youtube videos bad quality

Thank you, but this didn't seem to work :smileysad:

Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

MaRe: Youtube videos bad quality

Make certain you did it correctly.

Oddly enough, read this posted simultaneously as your own thread:

http://supportforums.blackberry.com/t5/BlackBerry-Curve/youtube-bad-quality/m-p/2103469/highlight/fa...




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Contributor
Posts: 24
Registered: ‎03-18-2010
My Device: 9380 Curve

Re: MaRe: Youtube videos bad quality

Tried twice and still no luck. Might there be a particular reason for this?

Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: MaRe: Youtube videos bad quality

A slow data connection from your provider or Wifi can also cause it.

Are you connected to WiFi?




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Contributor
Posts: 24
Registered: ‎03-18-2010
My Device: 9380 Curve

Re: MaRe: Youtube videos bad quality

Yes, the same wifi connection I always use.

Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
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Re: MaRe: Youtube videos bad quality

Do you also have a BIS BlackBerry Data Plan on your mobile provider account?




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Contributor
Posts: 24
Registered: ‎03-18-2010
My Device: 9380 Curve

Re: MaRe: Youtube videos bad quality

I don't know but I have the same settings that I did before the problem started.

And I have just done a full reset on my phone wiping everything and that didn't work either.

Contributor
Posts: 24
Registered: ‎03-18-2010
My Device: 9380 Curve

Re: MaRe: Youtube videos bad quality

After searching on the forum, I found this topic http://supportforums.blackberry.com/t5/BlackBerry-Bold/HELP-PLEASE/m-p/2103653 and they said the videos play normal quality if they Google the name of the video instead of going through the Youtube site. This actually works for me, so maybe it is just the Youtube site itself?