09-20-2013 01:16 PM
I am with Bell Mobility and they have exhausted all options and say the problem is with my phone - can anyone help?
09-22-2013 02:57 PM
09-22-2013 05:44 PM
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should escalate with your mobile service provider for formal support, including perhaps formal escalation to BlackBerry if that is needed. All of your services are provided by your mobile service provider, which makes them also responsible for your formal service-related support. If you are paying them for these services, then they need to determine how to deliver them to you.
Of course, if you didn't also purchase your device from them, then it can get trickier...refer:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!