BlackBerry® Curve™

[therealjdj]

Ok, yesterday my phone was suddenly at a white screen giving me a "App Error 523 - Reset" error. I looked around the forum and other people have had this issue, but I can not find a solution that works for me.

I hit the reset button and the thing reboots and comes back to that screen - so there is nothing I can do.

When I go to Desktop Manager, it wont connect to the device - because it probably does not boot up, BUT I can go to application loader while it tries to boot and it finds the application - but it still says "Device Connected - NONE"

What can I do?

I downloaded a new OS, and I get to the step to install it - but when I hit next it tries to connect again and it never finds the phone.

I don't have a backup of my phonebook (because I am stupid) - that is really my #1 concern.

Any help is appreciated.

Thanks

- Jay

[jmrmb80]

OK. First start off with the battery out of the phone and the usb cable unplugged. Next open the Desktop Manager, then go into Application Loader. When you get to the part where it asks for the connection type just plug in the usb cable (still leaving the battery out). If the connection changes to usb<pin> or usb<unknown>, hit Next. Keep going through the wizard till you're on the last step, before you hit Install. Now put the battery in and see if the loading operation completes.

[John_Clark]

App Error 523 usually happens after loading incompatible 3rd party software.  Did you load anything lately?  You should be able to connect to the device while it's rebooting (spinning hourglass) with application loader and remove the offending 3rd party application.

[whitess]

Re-installing the device software through Application Loader works to restore your phone from App Erro 523, but in my case it doesn't completly fix the problem.  It also has nothing to do with installing 3rd party apps.  I did have 3rd party apps to begin with, but after doing this process multiple times and on a replacement Bold (without 3rd party apps) the error came up again.  I think it may have something to do with the way my profile (Enterprise) is set up.  If it figure it out, I'll let you know what my final fix was.

[IrwinII]

Hi and welcome to the forums!

A couple of places for you to visit: Blackberry 101   Tips & Tricks

If you are on BES you will want to speak with your IT Dept to see about resolving your issue.  Any IT Policies on the device are probably what is causing your issue.

Let us know how it goes.

Happy to have you here!

[little_miss_peake]

Hi.

how do you identify which is the offending 3rd party application? i find that i get this error after my blackberry freezes up whilst using the built in browser and automatically restarts (but instead of going to the normal front screen, i get app error 523 reset and keeps looping when i reset).

Thanks

Kam

[IrwinII]

Which application were you trying to use or had open in the background when the error came up.  BTW is is usually best to close apps using the menu key and scrolling all the way to the bottom of the menu and selecting close rather than just using the "back" arrow key.  The latter does not close the app, but leaves it running in the background.

See this kb article:    523 app error reset

This is the process jmrmb80 posted earlier in the thread.

Let us know how it goes.  

[slodj]

I got this error when I tried to start a backup of my phone from Desktop Manager. I clicked 'Reset' on my phone. After it reset I started the backup again and it went though with no errors.

[LVMediaboy]

Though I have the Tour - I tried your suggestion and it worked. Oh - for what it's worth, the last app I added before Tour error was Skype. Many thanks!

[RAlfieri]

I have narrowed this down to Call Blocker Professional for me on my BB Bold running OS version 5.0.

It's a tedious process to isolate the problem child. Remove them all and start adding one at a time waiting a day or so in between. Does it happen frequently?

Rob