BlackBerry® Curve™

[darren68]

hi ive just the new 7.1 blackberry software to my 9830 curve and my ohne has frozen at the point where its backing up data. can anyone help??? thanks...Daz

[ereeder]

Hi there,

Exactly the same thing has happen to me... Have you been able to work it out as yet?

[blindsay]

I hate to sound like a "broken record"... But, I did the install last night (due to the 2 hr "tie up" of the phone service)... When I woke up this morning, my 9370 was locked up on "social feeds" of the back-up process.

Hope someone can help.

[sdgardne]

(Credit JSanders)

There are two methods of recovery for you to try:

One:

• Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
• You will get three option Retry, Update Or Cancel, then click on update.
• Once it is to the stage of the update "initializing handheld", then insert battery.
• If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

• Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
• Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
• IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
• Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.