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BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎11-23-2012
My Device: curve 9830
My Carrier: 447716592355

backing up

hi ive just the new 7.1 blackberry software to my 9830 curve and my ohne has frozen at the point where its backing up data. can anyone help??? thanks...Daz

All Replies
New Member
Posts: 1
Registered: ‎11-23-2012
My Device: curve 9380
My Carrier: 02

Re: backing up

Hi there,


Exactly the same thing has happen to me... Have you been able to work it out as yet?

New Contributor
Posts: 5
Registered: ‎11-24-2012
My Device: Curve 9370

Re: backing up

I hate to sound like a "broken record"... But, I did the install last night (due to the 2 hr "tie up" of the phone service)... When I woke up this morning, my 9370 was locked up on "social feeds" of the back-up process.


Hope someone can help.

Hall of Famer II
Posts: 53,971
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: backing up

(Credit JSanders)

There are two methods of recovery for you to try:


  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.


  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

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Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.