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BlackBerry® Curve™

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New Member
Posts: 1
Registered: ‎11-05-2012
My Device: Blackberry Curve 8320
My Carrier: att

backup error with 8320

Just restore info from an 8310 to a used 8320.  Everything went fine.  Trying to update Blackberry software through the desktop program but says there is a backup error and to check that device is connected, which it is.  Then I just tried to backup info without updating the software and I get the same error.  I really need to be able to back up my phone.  I do not use the internet on it at all at this point.

 

Help asap

Thanks

Posts: 89,776
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: backup error with 8320

Reboot the PC.

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

Now, connect again to USB cable to the PC and run the BlackBerry Desktop Software > Backup.

 

You might also try using the USB cable to connected to another main rear USB port on the PC, not a front USB and not a USB hub.




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