01-27-2013 01:24 PM
I would like to help me I have my blackberry 9300 when I put the battery and I get crossed out and buy him a new one and I always get the same thing I've just always try to update with the same somebody help me please???
01-27-2013 01:36 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Please note that "new" and "known good" are not necessarily the same thing...while rare, a new battery is certainly capable of being defective. The best test is to find someone with an identical BB who does not have problems and has a fully charged battery...trade batteries and see what happens in each device.
Good luck and let us know!