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New Member
davinovo
Posts: 2
Registered: ‎01-27-2013
My Device: 9300
My Carrier: tigo

battery crossed

I would like to help me I have my blackberry 9300 when I put the battery and I get crossed out and buy him a new one and I always get the same thing I've just always try to update with the same somebody help me please???

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Hall of Famer II
sdgardne
Posts: 47,608
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: battery crossed

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Please note that "new" and "known good" are not necessarily the same thing...while rare, a new battery is certainly capable of being defective. The best test is to find someone with an identical BB who does not have problems and has a fully charged battery...trade batteries and see what happens in each device.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
davinovo
Posts: 2
Registered: ‎01-27-2013
My Device: 9300
My Carrier: tigo

Re: battery crossed

Now I'm testing will answer when I have finished the sequence if it works thank you very much

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