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BlackBerry® Curve™

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New Contributor
Posts: 5
Registered: ‎07-31-2013
My Device: curve 9320
My Carrier: vodacom

battery

Hi, my 9320 is 6 months old, weird thing is, it won't stay on for 5 mins, it just shuts off all by it self and keeps rebooting, but when I plug in the charger it will stay on, I always tried putting in my friend's battery but alas, the same thing happen, anyone know what's wrong wif my flippen phne, and oja, it heats up really quick
Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: battery

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 5
Registered: ‎07-31-2013
My Device: curve 9320
My Carrier: vodacom

Re: battery

Hi
Last night I used my phone in safe mode, and I watched for four episodes of dr house on my phone. My battery was in the red zone and to my surprise it played all the episode without switching off in my face, another thing I picked up is that, whenever I'm listening to music my loudspeaker makes a strange crakling sound, almost like a electric current running through it and that's when it usually shutsdown, however when in safe mode the cracking sound is there but the phone remains on...
Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: battery

So, what I think you have deduced is that the problems do not happen in Safe Mode (for the most part). Which means some 3rd party or add-on app is your culprit (Safe Mode prevents 3rd party and add-on apps from auto-launching anything they normally would do at start up). Now you must determine which it is...if you can recall what was installed since this problem appeared, you can try removing just that. If you cannot recall, you can try removing things one by one until the problem ceases...the last thing you removed would be the culprit. Alternatively, you can reload your OS clean, without any 3rd party or add-on apps...then add them one at a time until the problem starts, with the last one loaded being the culprit.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎07-31-2013
My Device: curve 9320
My Carrier: vodacom

Re: battery

The same happens in safe mode, but the reason why it didn't shut down was because my phone was off for a period of one hour, so the longer my phone is off, with the battery in my hand) the longer my phone is on (hope it makes sense)
Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: battery

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎07-31-2013
My Device: curve 9320
My Carrier: vodacom

Re: battery

The problem is not my battery, as I have tried switching batteries with a friend and my battery as working well in his phone while mine was still shutting down, sometimes if my battery is at 70% my bb will say "battery too low for radio use"
Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: battery

OK...then you are left with the remainder of what is in post 2 above. When you are prepared (full backup taken, if possible, as per the referenced instructions), let us know if you need further instructions. If what is up there is already sufficient for you to continue, then please do and let us know the results.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎07-31-2013
My Device: curve 9320
My Carrier: vodacom

Re: battery

Hi, I'm going to try op wipe my bb, but first let me tell you how my phone started to mess up.
It all started with the battery draining quickly, and then there was a time that my battery was at 70% and my phone would say "battery to low for radio use" then the next thing that happened was my phone switching off and rebooting, and sometimes in the rebooting cycle it would start rebooting again. I deleted all my apps. But with no success it keeps shutting down. It would also shut down in safe mode, and if my phone freezes for a few seconds it will shut down. There usually is a sign before it will switch off, the response time of switching between apps. Get slower and eventually is will shut down, but if I remove my battery for an hour and put it back in my phone will work normally for a few minutes even hours, but then it will shutdown and reboot again. Hope this info helps
Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: battery

Yes. thank you. Given that, I remain with the recommendations already provided.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code