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BlackBerry® Curve™

Posts: 11
Registered: ‎03-08-2011
My Device: Not Specified

bb 9300 trackball stuck

I am using a bb 9300 wit OS 6.my trackball gets stuck and stops functioning.All other buttons will be working except for the trackball.this is extremely frustrating.Battery pull does work.I have to press the trackball for abt 5s,release then press for 5sec for it to work.Anyone who can help?
Forums Veteran II
Posts: 2,761
Registered: ‎04-06-2008
My Device: Passport & PlayBook
My Carrier: T-Mobile USA

Re: bb 9300 trackball stuck

So it does work well after a battery pull and then stops working again after a while?  If that is the case, rule out software.  If you go so far as reloading the OS and it is still happening, then it is a hardware problem.  Start with a security wipe, though, and select the option to delete user installed apps, and then test.  If all is good, restore your data and reload your apps.  If there is still a problem, reload the OS and test.

- Ira