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New Contributor
Posts: 4
Registered: ‎05-21-2013
My Device: curve 9320
My Carrier: vodafone

bb 9320 trackpad

my bb 9320 was purchased 5 months ago and all of a sudden the trackpad is faulty why is this happening????

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb 9320 trackpad

[ Edited ]

Hi and Welcome to the Community!

 

"Why" is a rather challenging question to answer at an internet-distance. It could be software/OS, or it could be hardware defect (which of course cannot be diagnosed at an internet-distance). Also, "faulty" provides very little description from which to make any useful guesses. Nevertheless...

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 4
Registered: ‎05-21-2013
My Device: curve 9320
My Carrier: vodafone

Re: bb 9320 trackpad

the trackpad only works when i press alt .. i dont no why it stopped.. i tried the reboot no difference

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bb 9320 trackpad

OK...then next I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Also please consider that, at an internet distance, it will be impossible to actually diagnose your issue if it is truly hardware related (e.g., defect, damage, etc.). Rather, all we can do is provide you processes (sometimes quite tedious!) to conduct to try and rule various things in or out; if none are causal, then the deduction becomes hardware. But we can only do that as a deductive process. Further, no amount of OS or software fixes we can give you will be of any use if indeed the issue is hardware...only a qualified BB technician, with the device in their hands, can actually give you a proper diagnosis (and estimate) if the issue indeed is hardware.

 

Good luck and let us know how you would like to proceed!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code