10-14-2013 12:30 AM
Please help me! My blackberry curve 9360 is always having an error when im updating the software in 7.0 Bundle 1555 to 7.0 bundle 2355. What should I do? My blackberry desktop is updated but still when updating my phone it still having and error especially when updating already in 20%.
10-14-2013 10:17 PM
Hi and Welcome to the Community!
Unfortunately, all you've said is that an error happens...you didn't reveal the content of the error message, which is of course critical to understanding your situation, which leads to a potential solution. So, all I can do is give you the entire process, along with some different tricks, in the hope you can figure out exactly which portion applies to your situation.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
10-16-2013 02:23 AM
Thank you for your help. Unfortunately, it didn't work on my blackberry. I did all the steps that you said but the loader.exe is on a crash file. And when I tried to update my blackberry again the error appeared "an error has occured downloading the software for your device. Please erify your internet connection or try again later, if the problem persist." I checked my internet connection before I start and there is no problem with my internet.
10-16-2013 10:38 PM
but the loader.exe is on a crash file.
I'm sorry, but I don't understand that...
And when I tried to update my blackberry again the error appeared "an error has occured downloading the software for your device. Please erify your internet connection or try again later, if the problem persist."
This indicates to me that you did not successfully execute the steps in the first section above. When successfully completed, this overrides the automatic process...this error message indicates to me that the automatic process remains operational, which means that the steps were not accurately completed.