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BlackBerry® Curve™

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todocmohan
Posts: 1
Registered: ‎01-13-2012
My Device: curve 8520
My Carrier: bsnl

bb curve software problem

bb curve 8520 software 5.0.0.592 does not show call logs and on reboot shows java.lang.error,any help please?
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: bb curve software problem

Hi todocmohan

 

Welcome to BlackBerry Support Forums

 

 

For most java error the best option is to reload or install fresh OS into the device , java. error may  generally appear because of  some bad  Apps you had installed on your device or somtime because of device software itself .So to resolve your issue you can perform a Clean reload of your device OS or Download a fresh OS pack from your carrier and install it using loader.exe but do your Backup first using BlackBerry Desktop Software. For clean reload look at this KB :

 

KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows

 

And to install a fresh OS pack on your device from your carrier try  this :

 

KB29847 BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.

 

So try it and let us know.

 

 

Prince

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